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The original item was published from 4/14/2010 6:23:14 PM to 4/18/2010 12:00:08 AM.

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Central Dakota Communications Center (CenCom)

Posted on: April 14, 2010

[ARCHIVED] Combined Communications Center Observes National Public Safety Telecommunications Week

For the past several years, public safety organizations nationwide have recognized the critical role played by public safety telecommunicators, the thousands of men and women, who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

The Bismarck/Burleigh Combined Communications Center is celebrating the second full week of April (April 11 – 17) as National Public Safety Telecommunications Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women who provide the critical link between those in need of help and the help they need.

Mayor Warford and Chairman Armstrong have recognized National Public Safety Telecommunications Week and honored the Combined Communications Center’s staff by releasing official proclamations for the City of Bismarck and Burleigh County.

“It is indeed an honor to recognize our public safety dispatchers. They serve as the first responders delivering vital pre-arrival instructions, providing the critical first link that citizens have with emergency services, and initiating the prompt response of personnel to protect life and preserve property. Please take a moment to honor those who serve as dispatchers and who carry out their duties with outstanding professionalism, compassion and understanding”, said Mayor John Warford.

Center Facts:
- Authorized Staff: 16 Dispatchers, two Telecommunicator Supervisors, Communications Technician, Office Assistant, and Communications Manager.
- Minimum entry level pay per month: $2,464
- 24 x 7 rotating shift coverage
- Six (6) redundant workstations
- 23,231 emergency line calls in 2009
- 54% of 9-1-1 calls were from wireless phones in 2009
- 120,315 total calls for 2009
- Serving Area: Bismarck, Burleigh County and the southeast portion of McLean County, including the City of Wilton.
- Agencies Served: Law Enforcement, Fire Services, and Emergency Medical Services throughout Burleigh County and related services located within the serving area.

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